Privacy Policy
Last updated: April 23, 2026
1. Information We Collect
We collect information you provide directly: name, email address, phone number (optional), and payment information processed through Stripe. We also collect usage data such as pages visited, browser type, and IP address for security and analytics purposes.
2. How We Use Your Information
We use your information to: (a) process ticket purchases and deliver digital tickets; (b) communicate order confirmations, event updates, and customer support; (c) verify ticket authenticity at event check-in; (d) improve our Services and user experience; (e) comply with legal obligations.
3. Payment Processing
All payment transactions are processed through Stripe, Inc. We do not store your full credit card number, expiration date, or CVV on our servers. Stripe's privacy practices are governed by their own privacy policy at stripe.com/privacy.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with: (a) Stripe for payment processing; (b) Cloudflare for security and content delivery; (c) law enforcement when required by law or to protect our rights and safety.
5. Data Security
We implement industry-standard security measures including: encrypted passwords using Argon2id hashing, secure HTTP-only cookies, HTTPS encryption via Cloudflare, and parameterized database queries to prevent injection attacks.
6. Cookies
We use a single essential session cookie to maintain your login state. This cookie is HTTP-only, secure, and SameSite-strict. We do not use tracking cookies or third-party advertising cookies.
7. Data Retention
We retain your account information for as long as your account is active. Order and ticket data is retained for accounting and legal purposes. You may request deletion of your account and associated data by contacting us.
8. Your Rights
You have the right to: (a) access the personal data we hold about you; (b) request correction of inaccurate data; (c) request deletion of your data; (d) object to processing of your data. To exercise these rights, contact us at [email protected].
9. Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date.
11. Contact
For privacy-related inquiries, contact us at [email protected].